Privacy policy

At Calumette, we respect your privacy, we only collect information that is necessary for your customer experience with us, and we ensure that your data remains confidential, in accordance with the General Data Protection Regulation (GDPR).

Data Protection Officer

The person responsible for data protection is Calumette SARL, 25 rue de l'Europe, 44240 La Chapelle Sur Erdre, France, in the person of its CEO.

Personal data collected and how it is used

The personal data collected is as follows

  • Your title, surname, first name, full postal address in order to process your order, send your parcel, issue an invoice and for accounting purposes.
  • Your e-mail address to keep you informed of the progress of your order, to provide after-sales service and, if you have given your consent, to occasionally send you an e-mail informing you of new products, specials and other site news.
  • Your telephone and mobile numbers to contact you in the event of a problem with your order, to inform you by SMS of the status of your order, and so that the carrier can notify you of the delivery of your parcel.
  • Your date of birth to ensure that you are of legal age.
  • Your IP address when you place your order, in order to combat fraud.
  • Your favourite items, if you have decided to use this feature.
  • Your browsing history, for the purposes of audience measurement, statistics and product suggestions.
  • Your reviews about the site, about products, about the chat service, if you have decided to provide this information.
  • The history of e-mail exchanges between you and us, to ensure proper follow-up of your requests.

Customer newsletter

Only if you have chosen to receive the Calumette customer newsletter, we will occasionally send you a customer e-mail with information about new products, special offerss and other site news.

You can unsubscribe from this customer newsletter at any time, either from your customer account on the site, or by clicking on the unsubscribe link in each customer newsletter.

Which sub-contractors do we send your data to?

Calumette has the particularity of transmitting your data to a much smaller number of subcontractors than most of our competitors, as many services are carried out in-house: for example, we do not have a subcontractor for customer reviews or the chat service, as these are carried out in-house. This means that we have fewer service providers to whom we can pass on your personal data.

  • We send your mobile number to an SMS operator located in France that complies with the RGPD, only when we need to send you an SMS to track your order.
  • We send information about the payment to be made to the online payment operator you have chosen.
  • We send invoices to our accounting firm.
  • We send the carrier you have chosen the data they need to deliver your parcel (full address) and to inform you of the delivery (e-mail, telephone, mobile).
  • We use the services of Google Analytics to measure the audience of our site, which collects your browsing history (without us transmitting your identification data such as your surname, first name, address).
  • We may pass on your personal data to organisations linked to the justice system if we are required to do so by law.

Data confidentiality

Your personal data will never be sold to a third party,

Your personal data will never be passed on to a third party, unless it is necessary to provide you with a service.

Staff from the Calumette team may have access to your data, depending on their level of clearance. Each member of staff has a level of clearance corresponding to the needs of their function.

Your rights over your data

You can ask us, by simple request on the contact page, with a reply within 48 working hours:

  • Rectification of your personal data.
  • Deletion of your personal data. Only the data linked to your purchase invoice will then be retained, as this is a regulatory requirement.
  • Portability of your personal data. In this case, we will e-mail you all your personal data in electronic format, in an attached file.


To ensure that this site functions properly, we sometimes need to save a cookie (small data file) on your internet browser (Chrome, Safari, Firefox, etc).

We use cookies to :

  • Remember your cart or your current order (mandatory for placing an order).
  • Remember your customer ID once you have placed an order, to make it easier for you to pre-fill the "ID" field when you place subsequent orders.
  • Remember your date of birth when you enter our site, so that we don't have to ask you for it again every time you visit.
  • Remember your successive visits.
  • To provide the chat service.
  • To measure the audience anonymously.

Cookies are not used for purposes other than those indicated here.
You can control and/or delete cookies from your web browser. To find out more, visit

(Document version: 16/02/2020)